Gaya APA
Tjiptono,Fandy, ., Diana, A.
(2003).
Total Quality Management
(
Edisi 5)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono,Fandy, ., Diana, Anastasia.
"Total Quality Management".
Edisi 5
Yogyakarta:
Andi,
2003.
Text.