Gaya APA
Tjiptono, F.
(2000).
Prinsip-prinsip Total Quality Service
(
ed.2; cet. 1)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-prinsip Total Quality Service".
ed.2; cet. 1
Yogyakarta:
Andi Offset,
2000.
Text.